Room Attendants

Primary Job Responsibilities:

• Constantly and consistently exhibit Ocean House Management core values and standards of behavior including adherence to the Forbes 5-Star standards.
• Collect dirty sheets, towels and linens from guest rooms in accordance with Ocean House Management “green program” guidelines.
• Empty trash containers and collect obvious trash materials and remove from room.
• Dust all hard surfaces, vacuum all carpet and wipe or mop all hard floor surfaces.
• Clean bathroom sink and vanity area and refresh and straighten up guest sundries.
• Clean commode and replace toilet tissue as required.
• Clean shower and tub including fixtures, walls and shelving and rinse floor ensuring no remaining film, hairs or other blemishes remain.
• Remake beds and replace linens as needed.
• Arrange room amenities (clocks, lamps, reading materials, chairs, draperies, etc.) in accordance with Ocean House room presentation standards.
• Pick up and neatly fold or arrange guest belongings left in room.
• Remove any remaining dirty china, glass and silver from previous room service or amenity deliveries.
• Restock room attendant service cart as needed to ensure maximum efficiency and availability of items throughout the shift.
• Affirmatively and pro-actively engage guests in hallways and rooms with friendly and pleasant greetings and appropriate conversation if called for.
• Ask guests if there are any other needs you may assist with and provide a warm farewell.

Secondary Responsibilities:

• Ensure that daily reports, logs and other required reporting is completed and pertinent information is accurately documented and passed on to housekeeping management.
• Maintain room number confidentiality and key control.
• Other reasonable requests by guests.
• Other duties as assigned.